Orders & delivery

Ordering

Orders can be placed directly on our website and paid via credit card using eWay, PayPal, or Electronic Funds Transfer. Alternatively, please contact us if none of these options suit.

Delivery

We use a selection of service providers to ensure your parcels arrive safely at the lowest price possible. Wherever we obtain bulk postage discounts, those discounts are passed on to you the customer.

If buying a gift or hamper for a new mum and baby we recommend you send it home rather than to the hospital. Often mums and bubs have very short stays and even with our fast turnaround times, many of them have ventured home before their gift arrives. Better to be safe!

Shipping - Australia Post / Couriers

We use a combination of Australia Post and couriers to send our parcels. Both provide prompt, efficient service. Should you not be happy with the service provided by the delivery company used for your order, please contact us.

International Shipping

We are happy to ship internationally. All international orders are sent via Australia Post Air Mail. Delivery times vary, but on average take approximately 7- 10 business days. Any loss/damage will not be covered unless insurance is taken on your parcel. Please note in the additional comments section during checkout if you would like insurance added to your order.

International orders are exempt from 10% GST. This will be deducted from your order total during checkout, once your delivery address is known.

Postage Costs

Australia wide delivery is charged at a flat rate of:

$6.95 for parcels up to 2kg ($8.50 receipted delivery)
$10.50 for parcels up to 3kg ($12 receipted delivery)

International Delivery via Australia Post Air Mail:

New Zealand - $15

Asia/Pacific - $20

United States / Canada - $25

Rest of the World - $28

Should your order be unusually heavy or bulky, then we will contact you regarding any extra postage costs prior to sending your order. On occasion the postage may work out to be cheaper - in this case we will refund the difference to you.

Delivery charges for heavy or large parcels are based on the size and cubic weight of the parcel.

Your delivery charges will be presented to you at checkout.

Orders over $150 are eligible for FREE SHIPPING - only available on orders shipped within Australia.

Timing

Urban Child dispatches parcels within 48 hours of receiving cleared payment, providing all ordered items are in stock. We will always notify you if for some reason there is a delay in the delivery due to stock availability.

Gifts/ Wrapping

Is your order a gift? We will happily attach a gift card, with your personalised message - just write your note in the additional comments section during checkout. We can also gift wrap your order so it looks even more gorgeous, for a small charge of $4.

Pricing

Prices are displayed in AUD and are inclusive of GST. Our prices are indicative of Melbourne metropolitan prices. Wherever possible our prices are less than retail in appreciation of you shopping with us. If you find a product advertised at a lower price, please contact us with the details and we will investigate and endeavour to match that price (offer excludes sales or discontinued lines).

We reserve the right to change prices without notice.

Product Availability

Not all products displayed online are available for immediate delivery. Items that carry wait times may take up to 6 weeks to fill. Similarly, Red Plum Linen is made to order and usually takes up to 10 days. We encourage you to order well in advance of their required date, especially during peak times, such as Christmas, when popular items sell out. We are happy to hold orders that have been paid for until they are required, providing it is no longer than 6 - 8 weeks. Please contact us prior to placing your order to confirm a delivery turnaround time, if an item is required by a specific date.

'Out Of Stock' Items

If an item is displayed as 'MORE SOON', please contact us to express your interest, as we may be waiting on a delivery, or alternatively may be able to place a special order for you. Occasionally, an item you order may be out of stock. In the rare event that this occurs, we will contact you as soon as possible upon receipt of your order.

SALE items

These items are not able to be exchanged or refunded.

Colours

Please understand that how colours are depicted can vary depending on the quality of your monitor. If you are unhappy with an item selection, please refer to our returns and exchanges policy for more information.

Questions

Should you have any questions regarding your order, or any of our products, please contact us via email or on 61 3 9894 0073. All queries will be answered during business hours as soon as possible. Out of business hours, emails are checked regularly and will be attended to as required. All Victorian Public Holidays are gratefully observed, therefore, orders made on these days will be shipped the following business day.